Get in Touch

Contact Us

Have questions? We'd love to hear from you. Send us a message and we'll respond as soon as possible.

Contact

Contact Information

Reach out to us through any of the following channels. Our team is available 24/7 to assist you.

Lusaka HQ

3rd Floor, Finance House
Cairo Road, Lusaka
Zambia

+260 211 445 000

24/7 Call Centre

Available around the clock for emergencies and urgent assistance

+260 211 445 001

Kitwe Office

3rd Floor, ECL Business Park
Freedom Avenue, Kitwe
Zambia

+260 211 445 002

Email Us

General: info@one.co.zm
Sales: sales@one.co.zm

Business Hours

Monday Friday: 8:00 AM 5:00 PM
Saturday Sunday: Closed

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FAQ

Frequently Asked Questions

You can get a quote by filling out the contact form above, calling our toll-free number 0800 123 456, or visiting any of our branches. Our team will process your request within 24 hours and provide you with a personalized quote.
Most claims are processed within 24-48 hours once all required documentation has been submitted. For complex claims, it may take up to 5 business days. Our claims team works tirelessly to ensure you receive your benefits as quickly as possible.
Absolutely! We understand that every individual and family has unique needs. Our advisors will work with you to create a customized plan that fits your specific requirements and budget. Contact us to discuss your options.
We accept various payment methods including bank transfers, mobile money (Airtel Money, MTN Money, Zamtel Kwacha), debit/credit cards, and direct debit. You can choose monthly, quarterly, or annual payment schedules.