Privacy Policy

Last updated: July 17, 2026

1. Information We Collect

We collect personal information that you provide to us when applying for insurance coverage, including:

  • Personal identification information (name, NRC, date of birth)
  • Contact information (email, phone number, address)
  • Medical history and health information
  • Financial information for premium payments
  • Beneficiary information

2. How We Use Your Information

We use your information to:

  • Process your insurance applications
  • Calculate premiums and assess risk
  • Communicate with you about your policies
  • Process claims and payments
  • Comply with legal and regulatory requirements

3. Data Security

We implement industry-standard security measures to protect your personal information:

  • SSL encryption for all data transmission
  • Bank-level encryption for stored data
  • Secure servers with restricted access
  • Regular security audits and updates

4. Data Sharing

We do not sell or share your personal information with third parties for marketing purposes. We may share your information only with:

  • Medical professionals for underwriting purposes
  • Reinsurance partners as required
  • Legal authorities when required by law
  • Service providers who assist in our operations (under strict confidentiality agreements)

5. Your Rights

You have the right to:

  • Access your personal information
  • Request corrections to your data
  • Request deletion of your data (subject to legal requirements)
  • Opt-out of marketing communications
  • Lodge a complaint with data protection authorities

6. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

One Life Assurance Zambia Limited
Email: info@one.co.zm
Phone: 0211445000