Privacy Policy
Last updated: July 17, 2026
1. Information We Collect
We collect personal information that you provide to us when applying for insurance coverage, including:
- Personal identification information (name, NRC, date of birth)
- Contact information (email, phone number, address)
- Medical history and health information
- Financial information for premium payments
- Beneficiary information
2. How We Use Your Information
We use your information to:
- Process your insurance applications
- Calculate premiums and assess risk
- Communicate with you about your policies
- Process claims and payments
- Comply with legal and regulatory requirements
3. Data Security
We implement industry-standard security measures to protect your personal information:
- SSL encryption for all data transmission
- Bank-level encryption for stored data
- Secure servers with restricted access
- Regular security audits and updates
4. Data Sharing
We do not sell or share your personal information with third parties for marketing purposes. We may share your information only with:
- Medical professionals for underwriting purposes
- Reinsurance partners as required
- Legal authorities when required by law
- Service providers who assist in our operations (under strict confidentiality agreements)
5. Your Rights
You have the right to:
- Access your personal information
- Request corrections to your data
- Request deletion of your data (subject to legal requirements)
- Opt-out of marketing communications
- Lodge a complaint with data protection authorities
6. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
One Life Assurance Zambia Limited
Email: info@one.co.zm
Phone: 0211445000