Secure Online Payments

Pay your premiums simply

Fast, secure payments for your One Life policies — anytime, from anywhere.

Portal online

Secure Payment Portal

Access our online payment portal to settle your premiums instantly using mobile money, bank transfer, or card.

256-bit SSL PCI DSS Compliant Instant Processing
Go to Payment Portal
Simple process

How to pay online

From the portal to confirmation — here's exactly what to expect.

01

Visit the Payment Portal

Click the "Go to Payment Portal" button above. You'll be taken to the One Life secure payment portal at payments.one.co.zm.

02

Login or Register

Sign in to your account, or create one in minutes if you're new. You'll need your policy details to register.

03

Select Your Product & Plan

Choose the policy you'd like to pay for, then select your payment frequency — a single once-off payment or a recurring monthly schedule.

04

Choose a Payment Method

You'll be directed to the DPO payment gateway. Select from the options below and complete your payment.

MTN Mobile Money Once-off
Airtel Money Once-off
Recommended for recurring
Debit / Credit Card Once-off & Recurring
05

Get Confirmation

Once payment is complete you'll receive instant confirmation via SMS and email. Your policy remains active and up to date.

FAQ

Payment questions

Answers to the most common queries about making payments online with One Life.

Yes, absolutely. Our portal uses 256-bit SSL encryption and is PCI DSS compliant. We never store your full card details, and all transactions are processed through certified payment gateways.
Mobile money and card payments are processed instantly. Bank transfers typically take 1–2 business days to reflect. You'll receive an SMS and email confirmation once your payment is successfully processed.
You'll need your policy number, the amount to pay, and your preferred payment method credentials — mobile money account, bank account, or debit/credit card. Have these ready before you begin.
Yes. You can set up recurring payments through the payment portal so your premiums are paid automatically each month — so you'll never miss a payment.
If your payment fails, you'll receive an error message explaining why. Common causes include insufficient funds, incorrect details, or network issues. You can retry immediately. If problems persist, call our 24/7 Call Centre at +260 211 445 001.

Need help with payments?

Our support team is available around the clock for any payment queries or issues.

Contact support +260 211 445 001