Settle any One Life policy premium online — anytime, from anywhere, using your preferred payment method.
Pay directly via DPO Online
No account needed. You can pay your One Life premium instantly through Direct Pay Online — our certified payment gateway. Just enter your name, the amount, and pay.
Direct Pay Online
OneLife Assurance Zambia
What you need
Your name & premium amount
Payment methods
MTN & Airtel Mobile Money, Visa Card
Optional
Add a reference / remarks for your records
You can also look up a past transaction on the DPO portal using your reference number, phone, or email.
DDACC, Standing Order and Payroll are set up with an agent
Prefer to do it yourself? Set up VISA Recurring online in minutes.
VISA Recurring
Save your card once and your premium is debited automatically every month.
Set up recurring cardDDACC Direct Debit
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1
1st premium via ZICB USSD — dial
*XXX# - 2 Thereafter collected automatically from your bank via DDACC
Standing Order
Instruct your bank to pay monthly once your policy has been underwritten. Use your policy number as reference.
Payroll Deduction
Premium deducted from your salary through your company's HR once your policy has been underwritten.
VISA Recurring is self service. DDACC, Standing Order and Payroll Deduction are agent assisted, and Standing Order and Payroll start once your policy has been underwritten. Mobile Money is only available for quarterly, semi-annual and annual premiums.
Payment questions
Answers to the most common queries about making payments online with One Life.
Mobile money and card payments are processed instantly. Bank transfers typically take 1–2 business days to reflect. You'll receive an SMS and email confirmation once your payment is successfully processed.
You'll need your policy number, the amount to pay, and your preferred payment method credentials — mobile money account, bank account, or debit/credit card. Have these ready before you begin.
Yes. You can set up recurring payments through the payment portal so your premiums are paid automatically each month — so you'll never miss a payment.
If your payment fails, you'll receive an error message explaining why. Common causes include insufficient funds, incorrect details, or network issues. You can retry immediately. If problems persist, call our 24/7 Call Centre at +260 211 445 001.
Need help with payments?
Our support team is available around the clock for any payment queries or issues.